Peter: Both. Sometimes our sales personnel contribute ideas that we consider and ultimately implement. We've also received some valuable suggestions from retail customers. Aletta: Our advantage in all this is our office in Hong Kong, where our staff can take care of creating and manufacturing these extras onsite in the Far East. We never buy anything that already exists. Instead, we arrange to have the items produced exclusively for us. Peter: It may be hard to believe, but those are genu(1) inely serious projects. We have to finance the tools for them. We have to take care of the finish for the products. We strongly prioritize worth and preciousness.. No Fields Found.