Small Group Protocol

When functioning correctly, a Small Group is a caring group where everyone is treated with dignity and respect. Small Groups use a communication model, known as the Small Group protocol, to establish and maintain a safe environment in which members openly and freely interact without fear of judgment. Small Group protocol consists of listen, accept, question and share.

Listen

Focus on the feelings first and the issue second.

Use active listening:

  • Listen to understand; don’t just wait to reply.
  • Recognize your own reactions to the speaker’s feelings, content, language and intent.
  • Pay attention to body language and tone of voice to determine what the person is feeling. Then, offer feedback about what you heard to check for accuracy and promote further discussion.
  • Active listening communicates:

–  I understand your feelings.

–  I take you seriously.

–  I am interested and concerned.

–  I do not want to change you.

–  I respect your ability to solve your problems.

Accept

Accept others without judgment

  • Recognize that the speaker’s statements are true for him or her, even though you may disagree or reject his or her conclusions, decisions, etc.
  • It is important for members to feel equal; thus, avoid using “you must,”“you mustn’t,”“you should,”“you shouldn’t,”“you need to” or “you have to.” All of these statements create a situation where members are dictating advice.
  • Judgmental language creates a defensive climate and an unsafe environment. It closes the door to open and meaningful communication.
  • Allow the presenter to express his or her true emotions about the issue. Don’t deny or try to diminish an emotion just because you aren’t comfortable with it.

Question

Ask questions to help better understand the story.

  • Don’t get into rational problem-solving.
  • Avoid questions to embarrass or lead the speaker to your own interpretations or conclusions.
  • Tell the presenter why you are asking the question and then ask the question. This helps the presenter feel safe and provides insight.
  • Clarifying questions benefit the listener by clarifying which experience to share. Avoid too many questions, which may put the presenter on the defensive.
Examples:

–  How many employees do you have?

–  How long have you been married?

–  How long has this been an issue?

  • Thought-provoking questions help the presenter to see his or her situation from a different angle. Avoid embedding questions with advice or judgment.
Examples:

    –  What’s the worst-case scenario?

    –  What’s the best-case scenario?

    –  If your partner were making this exploration, what would he or she say that is 
different from what you’re saying?

Share

Speak from your own experience, rather than giving advice.

Use “I” statements. Speak only for yourself. Take ownership of your comments.

Be specific and brief. Make your point and then give the floor to the next person. If your point has already been made, do not restate it. Move on to the next point or the next person.

 

 

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