Olivier Zaugg On “Cooperation” Each Department Head Plays An Important Role Here. How Often Do You See Them?

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Olivier: We meet once a week. Each department head reports on the status of his department and describes the momentary successes or problems. If there are latent problems, we collaboratively search for solutions. Acute problems are handled immediately and without a prior appointment. Our engine must always run smoothly because our goals are flexibility, responsiveness and punctual delivery Ð earlier than our competitors, whenever possible. If you keep everything onto the right course, if you sail hard against the wind and if you also want to be flexible and responsive, then you've got to stay damned alert and be quite sure that the quality doesn't suffer.

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