Aletta: yes, there unfortunately are some customers who hurl a watch to the ground or otherwise mistreat it. They then claim that the product was at faulty and they insist that the damage is covered under the guarantee. In such instances, we closely scrutinize the watch in our factory. After ten years of experience, we can correctly determine the cause of the damage. Peter: But ultimately we prefer not to fight about it. We would instead find a generous way to settle the dispute. No Fields Found.