Family, Children And Friends Have There Been Any Really Extreme Cases?

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Aletta: About once a year, a truly aggressive customer will contact us. We usually opt to return the purchase price. We have over 100,000 satisfied customers each year, so a single angry one doesn't tip the scales very much. Aletta: Less than one percent of our merchandise is returned to our factory. Our service centers also perform repair work, but returns are very minimal. The errors in our manufacture are manageable.

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